Viewing received messages:

Received messages can be viewed from the Messaging bar.

NB. Only messages from a registered email address or mobile number will be shown in the received messages screen. School members and family contacts must reply from the address or number that they use for school contact. This helps prevent spam or nuisance messages in Schoolcomms.

• Click on the Messaging bar on the left hand side.
• Click Received messages.
  
  
  
  
• By default, the messages for the last week are shown. If you wish to see messages received over a different date range, use the drop down date boxes to choose the range required, and click Show.
• The messages received in the selected date range will be shown.
• Select the message you wish to view and you will see the text of the message in the box below.
• Messages flagged as being responses to attendance queries can also be read and processed from the Attendance response screen.
• Attendance related responses should be processed from the Attendance response screen as this enables the user to set the necessary marks in SIMS attendance. You can alter the status of the message between ‘Attendance’ and ‘Not attendance’ using the button on the top bar.
• Messages that have been processed and marked as ‘finished’ on the attendance response screen will not be displayed here on the received messages screen. They can be viewed in the attendance response history.
• A selected Not Attendance message can be flagged as dealt with by clicking on the ‘Processed’ button. This means that when you next open the Received messages screen you can immediately see which ones are new and need to be read and actioned.
• If you wish to select all the messages click the Select all button.
• To delete a message or messages, select as required and click Delete.

NB. Email replies to general messages (not attendance related) will normally be routed to the school’s preferred email inbox. Email replies shown here will usually be replies to attendance messages.

Receiving SMS messages:

• For schools first installing Schoolcomms with version 5, SMS replies will be enabled by default.
• Schools that have upgraded to version 5 from version 4, will see the following information screen, the first time they open the Received Messages screen:
  
  
  
  
• This enables the school to choose whether or not to receive SMS messages in Schoolcomms.
• Read the change checklist and decide whether you wish to receive SMS messages.
• Select Yes to receive messages. Tick the check box to confirm that you have read the checklist.
• Select Primary or Secondary.
• Click OK.
• You may need to go to Attendance contact and adjust the message templates. Suggested text is available on the change checklist screen.

NB. Any school wishing to disable the SMS replies should contact support@schoolcomms.com